Customer Service Level 2 E-Learning
Studies show that the biggest differentiator for customers’ purchases is not based on product or price but driven by service and experience. Ensure customer service in your business hits the right note with an online training course from Highfield e-learning.
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Elearning
Customer Service Level 2 E-Learning
Complete online at your own pace (Self-paced)- £40.00 excl. VAT
Description
This course covers the basic principles of customer service and breaks information into engaging and interactive chunks. Learners will understand what is meant by, and how to deliver, good customer service in your organisation.
Intended For
The course is useful for staff, managers and apprentices working within any business. It is useful for any learner looking to gain a recognised level 2 qualification in Customer Service.
Prerequisites
No prior knowledge needed
Mode for Delivery
Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the Highfield Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.
Learners are assessed at the end of the course by multiple-choice questions.
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